Overview

At Preksha Publication, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, our Returns & Exchanges policy is here to assist you.

Returns

We accept returns under the following conditions:

• The product must be defective, damaged, or incorrect.
• Return requests must be initiated within 7 days of receiving the product.
• The item must be unused and in its original packaging.

To initiate a return, please contact us at prekshapublication@gmail.com with your order details and a brief description of the issue.

Exchanges

If you wish to exchange a defective or damaged item:

• Contact us within 7 days of receiving the product.
• Provide proof of the defect or damage (e.g., photographs).
• Once approved, we will ship the replacement item at no additional cost.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Items purchased on sale or with a promotional discount.
• Gift cards and e-books.
• Products damaged due to misuse or negligence.

Refunds

Refunds are processed as follows:

• Approved refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• Shipping fees are non-refundable.
• Refunds will be credited to the original payment method.

Contact Us

If you have any questions or need assistance with returns or exchanges, please reach out to us:

Email: prekshapublication@gmail.com
Phone: 7300002580
Address: 3-F-3, Sector-3, Above ICICI Bank Ltd., Kudi Housing Board Jodhpur Rajasthan 342005

Note:

We reserve the right to refuse returns or exchanges that do not meet our policy requirements.